INDUSTRY EXPERIENCE:  Accenture S.p.A ; Logotel S.p.A
ACADEMIC QUALIFICATION: Polytechnic University of Milan - M.Sc. in Product Service System Design
DESIGNING PERSONAS
CUSTOMER JOURNEY MAPPING
PREPARING CUSTOMERS INTERVIEWS & INTERCEPTS
VOICE OF THE CUSTOMERS EXERCISES
Case Study 1 - Pay per Group
Pay per Group is an online-based service that allows people to buy tickets at lower fares, by joining groups of peers interested in the same cultural or amusing activity.
PAY PER GROUP - service concept
Case Study 2 - Design of a tool landing library for the zone 3 of Milan
The Library of things is a community resource and local reality that lends people the products they need and doesn't force them to buy it.
CASE STUDY 3 - ITALIAN CHINESE WORKSHOP

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