CUSTOMER JOURNEY MAPPING
PREPARING CUSTOMERS INTERVIEWS & INTERCEPTS
VOICE OF THE CUSTOMERS EXERCISES
SERVICE CONCEPTS_PAY PER GROUP
Pay per Group is an online-based service that allows people to buy tickets at lower fares, by joining groups of peers interested in the same cultural or amusing activity.
SERVICE CONCEPTS_LIBRARY OF THINGS
The Library of things is a community resource and local reality that lends people the products they need and doesn't force them to buy it.
CASE STUDY 3 - ITALIAN CHINESE WORKSHOP